How do I submit a ticket?

Holme Grange School IT department operate a ticket system to log and record IT requests, incidents or changes. Please click here to visit the ticket submission page.

On the ticket submission page, please enter your email address and then choose if you are a parent, a student or a member of staff. Your choice at this stage will update the options that follow. If you are a parent, you will be asked to enter your child's name and year group. If you are a student, you will be asked to enter just your year group as the system will pick up your details from the email address you enter previously. If you are a member of staff, you will have the option of entering the location within the school that the issue is occurring in.

Please enter a suitable subject which summarises the issue, and select an appropriate category. The more details you can provide the better as this will aid us to resolve your ticket as quickly as possible. In the description field, you can enter further details and can even attach images or files if appropriate. Once completed, tick the 'I'm not a robot' box and then press Submit to complete your ticket.